Help
How can we help?
Camera won't start
Permissions and browser fixes
My upload is stuck
How resuming works with poor signal
Location questions
What GPS does and skipping it
Disputing a charge
Building and sending a dispute pack
Billing & refunds
Payments, receipts and pricing
Which browsers work best?
The latest Safari on iPhone and Chrome on Android. If recording won't start, photo mode works on any phone.
Do you store my video forever?
No — 12 months by default, and you can ask us to delete it sooner.
Can I scan more than one car?
Each purchase covers one trip (a collection and a drop-off scan). Buy again for another trip.